Chicago, IL, USA
Worked, as an Instructional Design Consultant, on Blue University's College of Sales and Client Engagement Team at HCSC. In this capacity, I engaged with department SMEs (Enterprise Network Information; Network Solutions; Contract Administration; and Sales and Marketing) to develop BCBS-branded learning content for targeted audiences across the five (5) HCSC plan states.
Responsibilities
- Created and updated e-learning courses across HCSC departments
- Created an array of infographic job aids, process maps, and microlearning videos across HCSC
- Developed a Microsoft Teams virtual onboarding training platform and associated learning content for new hires in the Network Solutions department
- Helped Contarct Administration carryout their first virtual instructor-led training event, and develop all associated training content