Melrose Park, IL, USA

DHL e-Commerce America is a subsidiary of Deutsche Post DHL and DHL's e-Commerce America division is responsible for freight transportation in both North and South America.  In my role as instructional designer, I developed leadership and onboarding training courses for distribution center management teams across DHL e-Commerce America.
  • Developed COMPASS leadership training (a 2-day instructor-led workshop) to build a stronger and more scalable operations management team at DHL. The main training topics: DHL’s leadership expectations, Everything DiSC Workplace Profile Training, communication and collaboration among team members, engagement techniques to drive a team-centered workplace, DHL’s performance management expectations, and coaching teams for high performance and career growth

  • Conducted a train-the-trainer session with Training Specialists to introduce the COMPASS leadership training program and provide a walkthrough of the training content

  • Used ProProfs LMS, Adobe Captivate, PowerPoint, and PowToon to develop the Operations Trainer Onboarding Guide (a hybrid training program to help position managers in their new roles as Operations Trainers). Main training modules topics: Operations Trainer pathway to success, Operations Toolkit Checklist, Operations Trainer role and responsibilities, 90-Day Review guidelines, DHL leadership soft skills, DHL Operations process overview, Expedited Max shipping tutorial, and functional operations training schedule timeline and milestones

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